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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ivar Zemmels

Ivar Zemmels

May 25, 2025

5  out of  5
rating by Ivar Zemmels
"Good service"
We responded:
"Thank you, Ivar, for your nice words and great rating! We're happy to know you had a good experience with our service. If you have any questions or need help, just let us know."
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Scott akuma

May 10, 2025

5  out of  5
rating by Scott akuma
"Always willing to help when in a tight spot financially. Great place for insurance😀."
We responded:
"Your review just made our day! We love what we do, and it’s even better when we get to serve great customers like you!"
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Marty Rathmanner

May 8, 2025

5  out of  5
rating by Marty Rathmanner
"Mike McHugh and Toby Freeman have been very attentive to all of my family's insurance needs and helping us navigate a roof claim and better/lower insurance rates for our children!!! Great job Toby and Mike......"
We responded:
"Thank you, Marty, for your kind words and for sharing your experience with us. We're glad to hear that Mike and Toby were able to assist your family with your insurance needs and the roof claim. If there's anything else we can do for you, please feel free to reach out."
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Michael Peltsman

May 5, 2025

5  out of  5
rating by Michael Peltsman
"Perfect service for Mike McHugh office. However general State Farm web site is worst."
We responded:
"Thank you, Michael, for your feedback and the perfect rating for our office! We're glad to hear you had a great experience with us. We appreciate your input on the State Farm website and will pass it along to help improve the overall service."
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Will McDonald

April 30, 2025

5  out of  5
rating by Will McDonald
"Toby and team do a great job!"
We responded:
"Thank you, Will, for your kind words and the perfect rating! We're glad to hear that Toby and the team are meeting your expectations. If there's anything else we can assist you with, feel free to reach out."
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Kelly Prochnow

April 28, 2025

5  out of  5
rating by Kelly Prochnow
"They are wonderful to work with! Always there when you need them!"
We responded:
"Thank you, Kelly, for your kind words and the perfect rating! We're glad to hear that our team has been able to support you whenever needed. If there's anything else we can assist you with, please feel free to reach out."
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Sher Freebird

April 22, 2025

5  out of  5
rating by Sher Freebird
"Working with Toby Freeman and Mike McHugh is quick, easy, friendly and efficient. I had been with another agent for almost 20 years and got tired of my policies going up up up. I never even met this agent either. I have been with state farm for several years now and am glad I am"
We responded:
"Thanks for choosing us, Sher! We’re committed to protecting what matters most to you today and in the future. We look forward to serving you for years to come! "
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Anissa Kelly

April 22, 2025

5  out of  5
rating by Anissa Kelly
"I left a message that I purchased another care and needed insurance on it. I received a call back promptly and immediately received the temporary proof of insurance via email. Thank you everybody."
We responded:
"Anissa, we truly appreciate you taking the time to share such a wonderful review! We feel fortunate to have customers like you and are always here to assist you whenever you need us!"
Profile photo of Mary Ausen

Mary Ausen

April 10, 2025

5  out of  5
rating by Mary Ausen
"5 stars once again! Toby has been very thorough explaining things to me and making sure I have the best coverage for my condo and auto. Thank you, thank you! Jody and Jen have been much more helpful than what I have experienced previously. They have both been very thorough and very patient in explaining things to me and are working to give me the best needed coverage. In reviewing my insurance policy and needs, Mike was top notch. I learned so much about coverage and be prepared. Many thanks for taking the time to explain things to me!"
We responded:
"Mary, thank you for trusting Jody and Jen with your insurance needs. We greatly appreciate you!"
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Ladelia Szwed

April 9, 2025

5  out of  5
rating by Ladelia Szwed
"McHugh team is excellent. We have had State Farm for almost 30 yrs. When we have had to make either Auto or Home claims they have been solid and always available."
We responded:
"Thank you, Ladelia! Your feedback inspires us to keep delivering excellent service. We’re grateful to have you as part of our insurance family!"
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Tim Pryor

April 7, 2025

5  out of  5
rating by Tim Pryor
"Because of unprecedented increases in our Homeowner's insurance from Illinois Farmer's, we sought the advice from several friends about other carriers. Fortunately, a friend recommended the McHugh Agency. My initial phone call connected us with Yashae Pooler, Personal Account Representative. At my request, we not only set up an in person appointment but Ms. Pooler offered to review the Declaration Pages from our 2 auto, 1 Homeowner's and 1 Umbrella Liability policy ahead to time. Upon our arrival, Ms. Pooler compared our Farmer's Declaration Pages to those of the State Farm policies she offered. The coverages were virtually identical. The total annual cost for the 4 policies was about 60% less than our current Farmer's policies. Ms. Pooler provided us with receipts and documentation of immediate coverage. She also contacted our farmer's Agent to cancel our previous coverage. The entire process was extremely well done. Highly Recommend Ms. Pooler and the McHugh State Farm Agency"
We responded:
"Thank you so much, Tim, for sharing your wonderful experience with us! We're truly delighted to hear that Yashae Pooler was able to assist you so effectively and help you save significantly. Your recommendation means a lot to us, and we genuinely look forward to serving you again in the future."
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GARY Feyen

April 3, 2025

5  out of  5
rating by GARY Feyen
"Mike and staff have always been friendly, responsive and professional. I have been with them 30 + years, home insurance, car insurance and they have always been top notch."
We responded:
"Thank you, Gary, for your kind words and for being a loyal customer for over 30 years! We're thrilled to hear that you've had such a positive experience with our team. We look forward to continuing to serve you with the same level of care and professionalism."
Profile photo of Steph Nelson

Steph Nelson

March 28, 2025

1  out of  5
rating by Steph Nelson
"I've had nothing but problems with this agency! I've had to do the work to get things set up when they had no accountability for their errors and I've gotten misinformation by multiple people in the agency."
We responded:
"Thank you, Steph, for sharing your experience with us. I'm sorry to hear about the issues you've encountered and the misinformation you received. We take your feedback seriously and are committed to addressing these concerns to improve our service. "
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Jessica Womack

March 26, 2025

5  out of  5
rating by Jessica Womack
"I had such a great experience working with Daniel! He was incredibly helpful, attentive, and took the time to thoroughly explain my options. His professionalism and clear communication made the entire process smooth and stress free!"
We responded:
"Wow, Jessica, we really appreciate your kind words! Knowing that we made your insurance experience a positive one is exactly why we love what we do. "
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Janis Hawk

February 19, 2025

5  out of  5
rating by Janis Hawk
"Yashae was so kind and helpful! She made the whole process a breeze. If you have any insurance needs, this is the office for you!"
We responded:
"We’re so grateful for your feedback, Janis! Knowing that we made a positive impact means the world to us. Thank you for trusting us with your insurance needs! "
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Rhonda Winstead

January 15, 2025

5  out of  5
rating by Rhonda Winstead
"Great agency. Great team. Very friendly, knowledgeable, and helpful staff. Highly recommend!!!"
We responded:
"Thank you for your wonderful review and for recommending our agency. We're thrilled to hear you had a positive experience with our team. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Chef Eli’s Kitchen Renn

January 14, 2025

5  out of  5
rating by Chef Eli’s Kitchen Renn
"I just left Travelers and Progressive and switched to State Farm. Toby and Mike were great, not only did I get a much better deal. There service was on point; fast, friendly, and effective."
We responded:
"Thank you for your wonderful review! We're thrilled to hear that our team provided you with excellent service and a great deal. We appreciate your trust in us and look forward to serving you in the future."
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Mary Faist

November 26, 2024

5  out of  5
rating by Mary Faist
"The national State Farm homeowners claims process is difficult and frustrating. Mike and Toby helped me navigate the national office and process. They followed up with internal partners when next steps became unclear and when the process lagged. State Farm pricing is good, but it is the personal service I receive at this office that keeps me as a customer."
We responded:
"Thank you for your kind words. We're glad our team could assist you through the homeowners claims process. Your satisfaction with our personal service means a lot to us. We appreciate your continued trust in our office."
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Brian Chmiel

June 13, 2024

5  out of  5
rating by Brian Chmiel
"Wonderful group that has never had trouble meeting our needs."
We responded:
"Thank you for your kind words, Brian! We are delighted to hear that we have consistently met your needs."
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Jack Shubatt

May 17, 2024

5  out of  5
rating by Jack Shubatt
"Peter was phenomenal. He quickly was able to help me transfer from my former insurance, set me up, and understand my new coverage, all while making the whole process painless."
We responded:
"Thank you for sharing your positive experience with Peter! We are delighted to hear that he provided you with exceptional service and made the transition smooth for you. We appreciate your feedback!"
Profile photo of Justice

Justice

April 25, 2024

5  out of  5
rating by Justice
"Peter made getting insurance incredibly easy. He was very knowledgeable and answered all my questions. The auto and renters insurance quotes from State Farm were also the lowest I could find. Couldn’t recommend McHugh insurance agency enough!"
We responded:
"Thank you for your kind words, Justice! We're thrilled to hear about your positive experience with Peter and our competitive quotes. We appreciate your recommendation and look forward to serving you in the future."
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cocojenjen

January 26, 2024

5  out of  5
rating by cocojenjen
"I have been a client for over 20 years. Mike, Jody, and the team are the most professional, kind, and knowledgeable people to work with. In some of the most difficult situations in my life (death/break ins) they were most helpful and sympathetic. Highly recommend this group"
We responded:
"Thank you for your kind words! We're glad to have been there for you during difficult times. We greatly appreciate your loyalty to our agency and State Farm!!"
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Larry Moore

January 22, 2024

5  out of  5
rating by Larry Moore
"Great communication when I have contacted them . Have taken care of my issues in a professional and swift manner."
We responded:
"We appreciate your business Larry! Thank you for leaving us a review."
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Stephanie Palthen

January 11, 2024

5  out of  5
rating by Stephanie Palthen
"I have been a customer for several years and have always been treated with respect and care. They have always been there to address any questions or needs I may have."
We responded:
"Thank you so much for taking the time to leave us a review. "
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Ramakrishna Rachuru

January 10, 2024

5  out of  5
rating by Ramakrishna Rachuru
"We have been with Mike McHugh at Statefarm for about 27 years. Over the years we had an excellent service from Statefarm, Mike McHugh, Jody and all other members of his staff. Mike McHugh is one of a kind for me and my family and we never had to worry and he always took care of all our insurance needs. All our insurance polices are thru Mike McHugh except medical/dental/vision."
We responded:
"Thank you for your kind words! We're thrilled to have provided you and your family with excellent service for the past 27 years. We appreciate your loyalty!"